Refund policy

Thank you for shopping with Botaniqo.store. We are committed to providing high-quality botanical décor and hydroponic plant products. If you are not completely satisfied with your purchase, we are here to help.

  1. ELIGIBILITY FOR RETURNS

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and components originally supplied.
• Not show signs of misuse, damage, modification, or excessive wear.

  1. NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Gift cards.
• Clearance or final-sale products.
• Customized or personalized items.
• Products damaged due to improper use after delivery.

  1. RETURN PROCESS

To initiate a return, please contact us at:

Email: support@botaniqo.store

Please include:

• Full name
• Order number
• Description of the issue
• Photographs if applicable

Our customer support team will review your request and provide return instructions.

  1. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photographs to verify the issue. Upon approval, we will provide a replacement, refund, or store credit at no additional cost.

  1. REFUNDS

Once the returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days depending on your financial institution.

  1. RETURN SHIPPING

Customers are not charged return fees for approved returns within our 30-day return period.

  1. LATE OR MISSING REFUNDS

If you have not received your refund:

• Check your bank account again.
• Contact your credit card company.
• Contact your bank.

If you still have not received your refund, please contact us at support@botaniqo.store.

  1. CONTACT INFORMATION

Botaniqo.store
11021 131A St
Surrey, BC, V3T 3S1
Canada

Phone: +1 604 764-0404
Email: support@botaniqo.store